Healthy Home Tampa Privacy Policy for Facebook, Instagram and Meta Business Suite

Last Updated: May 27th, 2025

Healthy Home Tampa (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with us on Meta platforms, specifically Facebook and Instagram (our “Meta Business” presence). It applies only to personal data collected via these Meta platforms – such as information you provide through Facebook/Instagram lead forms, our Facebook Page, or Instagram profile – and not to data collected through our website or other channels. By engaging with our Facebook or Instagram pages or submitting information via Meta lead ads, you agree to the terms of this Privacy Policy.

Personal Data We Collect

When you interact with Healthy Home Tampa on Facebook or Instagram, we may collect certain personal information directly from you. This includes, but is not limited to:

  • Contact Information: Your name, email address, and phone number (for example, when you fill out a Facebook/Instagram lead form requesting information or a quote).

  • Service Details: Any information you provide about your home or service needs (for instance, details you might submit in a lead form or inquiry about the services you are interested in).

  • Messages and Inquiries: The content of your communications with us on Meta platforms. For example, if you send us a message via Facebook Messenger or Instagram Direct, or comment on our posts with an inquiry, we may collect the information you share (such as questions, feedback, or other details you provide).

  • Meta Profile Information: Limited public profile information from your Meta account, such as your name or username, to the extent that Meta provides it to us when you engage with our page or ads. We only receive what you choose to submit or what is necessary to fulfill your request.

We do not intentionally collect sensitive personal information via our Meta lead forms (such as Social Security numbers, financial account details, health or medical information, etc.), and we ask that you not provide this type of information in your submissions or messages.

How We Use Your Personal Data

Healthy Home Tampa uses the personal data collected from our Facebook and Instagram interactions for legitimate business purposes, including:

  • Responding to Inquiries: We use your contact information to respond to questions or requests you make through Facebook or Instagram. For example, if you ask a question about our services or request a quote via a lead ad form or Messenger, we will use your information to provide answers and information.

  • Scheduling Services and Follow-Up: If you express interest in our services (such as scheduling an appointment, a home assessment, or a service call), we will use the information you provided (like your phone number or email) to contact you and arrange the service. This may include follow-up communications to confirm details or timing.

  • Providing Service Information and Updates: We may use your email or phone number to send you information related to the services you inquired about. For example, we might email you a service estimate, details about how our services work, or relevant updates and promotions if you have requested or consented to such communications. You will always have the option to opt-out of marketing emails or texts.

  • Internal Business Purposes: We may use the information to improve our customer service and advertising efforts. For instance, we might analyze inquiries to better understand what services are most interesting to potential customers on Facebook/Instagram. This helps us refine our offerings and how we communicate (but we typically analyze data in an aggregated manner, without identifying you personally).

We will only use your personal data for the purposes for which we collected it (as described above) or for closely related purposes. If we need to use your data for an unrelated purpose, we will seek your permission or provide notice as required by law.

Data Sharing and Disclosure

We value your privacy. Healthy Home Tampa does not sell or rent your personal information to third parties. We also do not share your personal data with unrelated third parties for their own marketing purposes. Your information collected via Facebook and Instagram is used solely for our business’s interaction with you, as described in this policy.

There are a few limited circumstances in which we might share your data, all of which are aligned with protecting your privacy:

  • Within Our Organization: Your information may be shared with authorized Healthy Home Tampa personnel (such as our customer service team or scheduling team) who need it to perform their duties (for example, to call you to set up a service appointment or respond to your message). All such personnel are bound to protect your information and use it only as necessary to fulfill your request or our services.

  • Service Providers: We may share your information with trusted service providers or partners who assist us in our operations, only if necessary. For example, we might use a secure third-party scheduling software or an email service to help manage appointments or send communications on our behalf. In these cases, the service providers will be contractually obligated to handle your data securely and only use it for the specific task we’ve requested (and not for their own purposes).

  • Legal Requirements: We may disclose your information if required to do so by law or lawful request by authorities, or to protect our rights or the rights and safety of others. For instance, if a law enforcement agency or court order lawfully requires us to provide data, or if disclosure is necessary to enforce our agreements or protect against legal liability, we will comply as required by law.

Aside from the situations above, we do not share your personal data with any third parties. Under no circumstances do we sell your information to data brokers or advertisers. Your trust is important to us, and we maintain strict controls over how and with whom your information is shared.

Data Security and Retention

Healthy Home Tampa takes the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, or loss. For example, information collected through Meta lead forms is transmitted to us through secure channels. We store any personal data we receive in secure systems, and we limit access to those employees or representatives who need it to perform their work. We also maintain safeguards (such as encryption, passwords, and regular monitoring of our systems) to guard against security breaches.

We retain personal data collected via Facebook and Instagram only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. This means we will keep your information for as long as you are using our services or communicating with us, and thereafter, only as long as needed for record-keeping or legal compliance. When personal data is no longer needed, we will securely delete or anonymize it.

While we strive to protect your information, please note that no method of transmission over the internet or electronic storage is 100% secure. However, we continuously update and review our security practices to mitigate risks and protect your privacy.

Your Rights and Choices

We believe in transparency and giving you control over your personal data. Depending on applicable laws (and our own commitment to privacy), you have certain rights regarding the information we collect from you on our Meta platforms. These include:

  • Access and Portability: You have the right to request a copy of the personal data we have about you. We will provide you with the information in a commonly used electronic format.

  • Correction (Rectification): If any of the personal information we hold about you is incorrect or outdated, you have the right to request that we correct or update it. For example, if you change your phone number or realize we misspelled your name, let us know and we will fix it.

  • Deletion: You can request that we delete the personal data we have collected from you on Facebook/Instagram. For instance, if you no longer want us to have your contact details on file, you can ask us to remove them from our records. Do note that we may need to retain certain information when required by law or for legitimate business purposes (for example, records of a completed service for invoicing or tax reasons), but we will inform you if such a situation applies.

  • Withdraw Consent / Opt-Out: If we are processing your information based on your consent (for example, if you consented to receive promotional updates), you have the right to withdraw that consent at any time. You can also opt-out of marketing communications – every marketing email or message from us will include instructions on how to unsubscribe or you can contact us directly to be removed from our mailing list.

To exercise any of these rights, please contact us using the information in the Contact Us section below. We will respond to your request as soon as reasonably possible, and in any case within any timeframes required by law. We may need to verify your identity (to protect your privacy) before fulfilling certain requests, especially for access or deletion of data, to ensure that we do not disclose or remove the wrong person’s information.

Please note that if you have provided your information to us via Facebook or Instagram, you can also manage some of your data and preferences through those platforms (for example, by editing or deleting the submission you made, or adjusting your privacy settings on Facebook/Instagram). However, contacting us directly is the best way to ensure we address your specific request regarding data we have received.

Children’s Privacy

Our Facebook and Instagram pages and services are not directed to children under the age of 13. We do not knowingly solicit or collect personal information from children under 13 years old through Meta platforms. If you are under 13, please do not submit any personal information to us. If we learn that we have inadvertently received personal information from a user under 13 (for example, via a lead form submission), we will delete that information as soon as possible. If you believe a child under 13 may have provided us with personal data, please contact us immediately so we can take appropriate action.

(For minors older than 13 but under the age of majority in your jurisdiction, we recommend that you seek permission from a parent or guardian before interacting with our pages or providing any personal information.)

Changes to This Privacy Policy

We may update or revise this Privacy Policy from time to time. Any changes will reflect our ongoing commitment to protect your privacy and will be posted here for transparency. If we make significant changes in the way we collect or use your personal data on our Meta platforms, we may also notify you through a notice on our Facebook page, Instagram profile, or by other reasonable means.

The “Last Updated” date at the top of this policy indicates when the latest revisions were made. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued engagement with us on Facebook or Instagram after any changes to this policy will constitute your acceptance of those changes.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how Healthy Home Tampa handles your personal data, please do not hesitate to contact us. We are here to help and committed to addressing any issues related to your privacy and data. You can reach us at:

Healthy Home Tampa
Attn: Customer Support
4211 E Busch Blvd, Ste G
Tampa, FL 33617, USA
Phone: (813) 988-7701
Email: customercare@healthyhometampabay.com

We will gladly assist you with inquiries about this policy or any requests related to your personal information. Thank you for trusting Healthy Home Tampa with your information – we value your privacy and your business.